Principally we employ affection, a lot of affection. We honor the words of our esteemed Dr. Dargallo, Dept. Chief of the old Alianza Clinic, who used to say that ‘’no one dislikes a kind word.’’ Such words succeed even when face to face with little ones, frightened by all the white coats. We also employ psychology, a great deal of psychology, because at the end of the day a surgeon must know how to transmit confidence to both those entering the operating room and to those who trust them to us.

This is always the result of a team effort, where experience is united. In the operating room there is never a lone surgeon. In the case of an emergency another surgeon must be present to help resolve the problem. So when a child enters the operating room he or she does so accompanied by both Dr. Broto and Dr. Martin, regardless of who carries out the intervention.